FAQs

Adviser FAQs

How do I claim my Adviser Ratings profile?

Claiming your profile is easy and free for all registered Australian financial advisers.

Claim here or click “Adviser signup” at the top right-hand corner of this page.

Simply enter your name as it appears on ASIC’s Financial Advisers Register to select your name from the drop-down menu and follow the prompts to set up your account.

Detailed instructions on claiming your profile can be found here.

How do I login to my Adviser Ratings profile?

Advisers who have already claimed their profile can login here or click “Adviser login” at the top right-hand corner of this page.

Detailed instructions on how to login can be found here.

Can I dispute a customer rating?

If you believe a customer review or rating to be false, you can lodge a dispute at reviews@adviserratings.com.au. We will review your request and investigate accordingly.

All reviews require the reviewer to supply a legitimate email address and pass our strict veracity checks. 

We will only remove false reviews - a difference of opinion is NOT considered a false review. All advisers of course have the ability to reply publicly to every review that's been posted.

My qualifications/memberships need to be updated. How can I do this?

To standardise adviser professional listings, we import details directly from ASIC's Financial Advisers Register.

Only the qualification and membership information registered currently on your record will appear on your Adviser Ratings profile. You can cross check these details by searching for yourself on the register here.

Any updates to your listings should first be made with ASIC (your licensee can usually do this on your behalf). Once updated with ASIC, your updated listings will then flow through to your Adviser Ratings profile after our next regular update.

Please note - ASIC requires that reasonable endeavours are undertaken to keep the information on the FAR correct and up to date. Licensees are obligated to use best endeavours to ensure the correct details have been supplied to them by their authorised representative. Authorised representatives are obligated to inform the licensee of any changes that need to me made on the FAR. If reasonable endeavours are not conducted on both sides to keep the FAR correct and updated, a range of options are at ASIC's disposal (from enforcement actions, to fines, to criminal and civil sanctions).

How can I improve my Adviser Status Score (Silver, Gold, etc.)?

Your Adviser Status Score helps consumers navigate the minefield of advisers and variability around the quality of advice dispensed. Your professional listings (including your qualifications and memberships), years of experience in the industry and your client reviews all weight towards your score.

We worked with independent academics and economists to come up with this scoring system to be used as a tool that helps navigate the evolving expectations of consumers, the community, the government, and regulators.

All advisers on our site have passed the minimum requirements to be on the platform. As you improve your qualifications, have a more thorough compliance regimen, and increase your experience as an adviser, your status score is likely to improve. (Ensure all your professional listings are up-to-date with ASIC).

Reviews can account for up to 20% of your score and is a simple way to improve your status score. We’ve made it easy for you to invite more clients to review you directly from your adviser portal. Please see further instructions here.

Why is my profile on the site?

If you are listed as “current” on the ASIC Financial Advisers Register (FAR), you will have a profile on Adviser Ratings.

The memberships, qualifications and years of experience (as listed on the FAR) are imported to Adviser Ratings database for public display on a regular basis.

Won't other advisers be able to falsify customer reviews?

Adviser Ratings has processes in place, both automated and manual, to verify each customer review. We have a dedicated technology and moderation team that check all the reviews posted to the Adviser Ratings website.

In the instance we find an adviser or customer has falsified a review, be it negative or positive, the offending adviser will be removed from the website.

We also refer to ACCC's statement on misleading reviews. You should not:

• encourage family and friends to write reviews about your business without disclosing their personal connection with your business in that review
• write reviews when you have not experienced the good or service reviewed, or which do not reflect a genuinely held opinion
• solicit others to write reviews about your business or a competitor’s business if they have not experienced the good or service

Adviser Ratings may refer advisers that have deliberately provided falsified reviews to ACCC for further investigation.

What is your relationship to iPraxis Pty Ltd, your AFSL holder?

We are a corporate authorised representative of iPraxis Pty Ltd. As we are providing certain widgets on our site, which may constitute general advice under AFSL guidelines, we have partnered with iPraxis for this compliance component of the business. iPraxis do not own any shares or are in any way invested in Adviser Ratings.

How were adviser details sourced for the website?

Details were sourced from publicly available information and the ASIC register, under its creative commons license for unlimited third party uses.

What do the star rating levels refer to?

The star rating of the adviser (0 to 5 Stars) is based on their client reviews only. 

Customers answer particular questions on their own advisers or advisers from whom they have sought advice. The answers to these questions are weighted to give an overall customer rating out of 5. The overall star rating is the average rating of all client reviews combined.

Advisers yet to be reviewed by their current or former clients will have a zero star rating

What do you do with client details who do a review?

Your client's details (email address, name) are kept confidential. We do not disclose any customer's details that identifies the individual to any third parties.

We do not contact clients who have left a review, unless it is to check the veracity of the review.

You have the relationship with your customer - we will continue to implement further services onto your adviser dashboard that can enhance your relationship with your customer, should you wish to use these services.